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Important update

Planned downtime

Our online banking and application services will be unavailable between 8pm Saturday 13th and 8am Sunday 14th June while we carry out essential maintenance. Thanks for your patience.

Managing your account

Here you will find all the information you need to know on how to manage your account with Close Brothers Savings.

Withdraw

Can I withdraw funds early?

How do I withdraw funds from my Notice Account?

Can I amend my notice to withdraw?

How do I withdraw funds from my Fixed Rate Cash ISA?

Will I be charged if I withdraw or transfer my ISA early?

How do I give an instruction?

How do I withdraw funds from my Fixed Rate Bond?

How do I withdraw funds from my Easy Access Account?

How do I withdraw funds from my Easy Access Maturity Account?

How do I withdraw funds from my Cash ISA Maturity Account?

Transfer

Can I transfer my funds to a different account with Close Brothers Savings?

How do I transfer my funds from my Easy Access Maturity Account?

How do I transfer my funds from my Cash ISA Maturity Account?

Maturity

Why has my account number changed?

How do I transfer my ISA to a new provider?

What happens when my account reaches maturity?

How do I give a maturity instruction?

How and when will you contact me about maturity?

What should I do if I have missed my maturity date?

Can I add money to my maturing account?

How do I find out my maturity date?

Can I transfer my maturing account into my other Close Brothers Savings account?

Closing your account

Can I close my account?

Will my details be deleted when my account is closed?

What does closing balance mean?

How do I close my account?

Statements

Will I get a closing statement?

When will I receive my statement?

Can I download my statements online?

What is the online document library?

Where are my missing documents from my online document library?

What is a statement?

How can I view my statements online?

Will I be notified when there is a new document or statement in online banking?

Annual certificate of interest

When will I receive my annual certificate of interest?

What is an annual certificate of interest?

Contacting Close Brothers Savings

How will I be notified about rate changes?

What will I need when I call you?

How can I contact Close Brothers Savings?

Online access

What happens if my account is locked?