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Support when it matters most
This page is a place to start if you've lost someone and need help with what comes next.
You'll also find useful information about Grant of Probate and wills, how to access money early for funeral costs and where to find the right advice and confidential support - all in your own time.
We’re very sorry for your loss. Once you've let our Customer Services team know, they will guide and support you through the next steps. If possible, it's helpful to have the account holder's customer number or postcode to hand.
0203 857 3050
(Monday to Friday, 9am-5pm, excluding bank holidays).
Close Brothers savings, 10 Crown Place, London, EC2A 4FT
We understand that some costs are urgent at this time. If you need help paying for funeral expenses, we can release the money needed from an account to support you.
To do this, we'll need all three of the below:
This can be sent to us by post to: 10 Crown Place, London, EC2A 4FT.
If you're unsure about anything or need support, our team is here to guide you through it.
If a Fixed Rate Bond matures before we receive the Grant of Probate, we’ll move the balance into a temporary account in the deceased customer’s sole name while we wait for the required documents.
The interest rate for this account will be shown in your valuation letter. Once the funds have been moved, we’ll need to receive the relevant documentation before we can return the money.
We’re not able to transfer ownership of this type of account.
No. In this instance we’d need all of the following:
You can find out more information about Probate at gov.uk
Probate can’t be granted until all tax liabilities on an estate have been paid, including inheritance tax.
We can release funds to HMRC for the purposes of paying inheritance tax, provided you supply a completed IHT423 form, inheritance tax reference number and the original or an official copy of the last will and testament.
For more information on obtaining an inheritance tax reference number please visit gov.uk.
The executor or administrator is usually expected to:
If there’s a will, the person(s) named as executor has a legal responsibility to carry out the instructions and deal with the estate (the money or property left behind).
You may prefer to appoint a solicitor to help you with the administration, there will likely be a fee for this service.
You don’t have to face this alone, there are charities who offer free, confidential support during bereavement.
Face-to-face, telephone, email and website support for anyone experiencing a bereavement.
Information and advice covering every facet of later life.
Available 24 hours a day, providing confidential support for people who are experiencing feelings of distress and despair.
Your eligible deposits held by a UK establishment of Close Brothers Limited are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.